Refund Policy
Last updated: August 2026
1. Overview
YT Data Viewer offers a permanent free tier that includes 3 AI video analyses per month and 10 video metadata checks per day — no credit card required. This allows you to fully evaluate the product before deciding to upgrade to Pro.
2. Monthly Subscriptions
Due to the nature of digital subscriptions and the availability of our free tier for product evaluation, we do not offer refunds on monthly Pro subscriptions except in the specific circumstances listed below.
By subscribing to Pro, you acknowledge that you have had the opportunity to evaluate YT Data Viewer through the free tier before making your purchase decision.
3. When We Will Issue a Refund
We will issue a full refund if:
- You were charged due to a technical error on our platform
- You were charged after successfully cancelling your subscription
- Pro features were completely inaccessible due to a verified platform error on our side that we were unable to resolve within 48 hours of your report
4. When We Are Unable to Refund
We are unable to issue refunds for:
- Change of mind after subscribing
- Unused AI analyses or features during the billing period
- Partial months remaining after cancellation
- Dissatisfaction with features that were accurately described on our pricing page at the time of purchase
5. Cancellations
You can cancel your Pro subscription at any time directly from your account page — no email required, no questions asked.
Cancellation takes effect immediately. No future charges will occur after cancellation. You will retain full Pro access until the end of your current billing period.
6. Technical Issues
If you experience any technical problem with your Pro subscription — including inability to access Pro features or incorrect charges — please contact us at:
We will investigate and respond within 24 hours. If we are unable to resolve a verified platform error within 48 hours, we will issue a full refund.
7. Accidental Charges
If you believe you were charged accidentally or did not intend to subscribe, contact us at support@ytdataviewer.com as soon as possible and we will review your case promptly.
8. How Refunds Are Processed
Approved refunds are processed through Polar, our payment processor. Refunds typically appear on your original payment method within 5-10 business days depending on your bank or card issuer.
9. Contact
For any billing questions or to report a technical issue, contact us at:
We aim to respond to all support requests within 24 hours on business days.